Refund Policy for OneDriver™/1Driver™

1. Introduction

Thank you for choosing OneDriver™/1Driver™, a trademark of Chauffeur Solutions (Pvt) Ltd. We are committed to providing quality services to your satisfaction. This Refund Policy outlines the circumstances under which you may be eligible for a refund and how to request one.

2. Refund Eligibility

Refunds are only considered for services that are not rendered as described or any discrepancies in the service provided. All refund requests are subject to an investigation by OneDriver™/1Driver™.

3. Refund Requests

To request a refund, please contact us at contact@onedriver.lk with the following information: - Your name and contact information - Details of the service booked - Reason for requesting a refund

4. Investigation Process

Upon receiving a refund request, we will conduct an investigation to verify the validity of the claim. The investigation process may require additional information from the user, and cooperation is expected.

5. Refund Processing

If your refund request is approved after the investigation, the refund will be processed, and a credit will be applied to your original method of payment. Refund processing may take up to five working days.

6. Non-Refundable Services

Please note that some services may be non-refundable as per the terms and conditions outlined on our website. Users are encouraged to review these terms before booking a service.

7. Changes to Refund Policy

OneDriver™/1Driver™ reserves the right to modify this Refund Policy at any time without prior notice. Users are responsible for reviewing this policy regularly.

8. Contact Information

For any queries or clarifications regarding this Refund Policy, please contact us at contact@onedriver.lk.

9. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of Sri Lanka.

Conclusion

By using the services provided by onedriver.lk/1driver.lk, you signify your agreement to this Refund Policy. If you do not agree to this policy, please do not use our services. Your continued use of the services following the posting of changes to this policy will be deemed your acceptance of those changes.